I currently have CTI working integration in the Samsung telephone system, as part of our business. Our desktop clients run custom java clients that receive messages from our client application connected to Samsung's DCS system.
We are getting a new Avaya telephone system in a short time, and I want this to work with our existing desktop client system. Therefore, I do not want to install anything new on desktop clients. I want to write a replacement server application that connects to Avaya and then uses the current message process from server to client.
Can someone please let me know which API I should look for in order to write this server based application. It must be Java based.
Two basic things are needed: 1. The server must be notified of all numbers calling on all phones, so it can inform the appropriate client. 2. The server should be able to dial the number on behalf of the client phone to an external number.
It would be helpful to evaluate any pointers in the right direction.
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