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Transfer of knowledge to the service and support desk

My team created a set of tools that switch to services and support (two separate teams). We partner with the SDK and technical notes in places like Sharepoint, OneNote, emails, TFS, wiki entries, etc. I am interested in a professional way to transfer a collection of all these resources in one cohesive and compressed format. I am looking for recommendations on methods for this or possible related examples that I can look at this by doing it already.

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One of the best ways to accept such a transfer is to create an internal Wiki site using free software such as MediaWiki . This site can be regularly updated with common questions and procedures.

The advantages of this approach are as follows:

  • This is a neutral platform for all customers (i.e. they just use a web browser).
  • It is easily updated and maintained by several people at the same time. Such updates can be performed on the fly, without the need to delete the site or disable it in any way.
  • This is the only information repository that works much better than several (potentially difficult to find) disjoint repositories.
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